Payment:

• Program fees vary and must be paid in full upfront before the session starts.

• We accept payment through Paypal, Direct Deposit, online or other pre-arranged options.

• Early payment allows us to efficiently organise resources, staff, and equipment.

• Late or non payments will result in denied participation.

Cancellation by You:

• Unfortunately, WILD Ones cannot offer "make-up" sessions or refunds for illness-related absences.

• We expect one week's notice for all cancellations to receive a full refund. This can be done via texting us in WhatsApp or via email.

• Cancellations within 48 hours of start of session incur a 50% fee.

• Less than 72 hours notice or once a session starts, no refunds are available.

Cancellation by WILD Ones:

• If a session is cancelled due to low numbers, you will receive a full refund or have the option to choose another session.

• Unexpected Circumstances: In the event of unexpected circumstances beyond our control (e.g., illness, injury), we will work with you to find a suitable solution.

Severe Weather:

• We prioritise participant safety in all weather conditions.

• If severe weather is forecast (fire, thunderstorms, high winds, flash flooding, etc.), and an alternate location cannot be found, we may cancel the session in advance (with at least 24 hours notice). In this case, you will receive a credit towards another session, workshop, or WILD Ones store products.

• Unfortunately, fees cannot be refunded for sessions cut short or cancelled mid-way due to unexpected severe weather.

Wet Weather:

• WILD Ones is an "all-weather" adventure tour experience. Sessions operate in wet weather as long as it's safe. No refunds for damp days will be offered.

• We may provide temporary shelters, but participants (children, staff, and adults) can expect to get wet in damp conditions (often by choice!).

• Please ensure everyone attending dresses appropriately for the conditions.

• School/centre cancellations due to rain on the program day will incur a cancellation fee.

Excursions & Professional Development Workshops:

• A minimum booking fee or 50% deposit (details upon request) is required within 7 days of receiving your invoice to confirm your booking.

• Late payments may forfeit your preferred date.

• Final participant numbers must be confirmed one week before the booking date for proper staffing and resource allocation.

• Cancellations within 2 weeks of the booking will result in a loss of the security deposit.

• Final payment is due within 7 days after the excursion/workshop/program.

• Cancellations within 7 days of the booking date forfeit the entire fee, including any outstanding payments.

Membership Terms:

• Minimum Membership Period: Regardless of membership type, there is a minimum payment period of six months before cancellation is permitted.

• No Refunds or Transfers: Refunds or transfers of membership between attendees are not available.

Cancellation Fees

• Within the Minimum Period: If you cancel your membership within the six-month minimum period, you will be charged a cancellation fee equal to the remaining six months of your membership.

• After the Minimum Period: If you cancel your membership after the six-month minimum period, there will be no cancellation fee.

By purchasing a membership, you understand and agree to these additional terms and conditions.

Changes to Bookings:

• Any booking modifications must be made by email to gday@wildones.au, including adjustments to participant numbers, dates, and departure times.

We strive to provide a flexible and fair cancellation policy while ensuring the viability of our programs. If you have any questions, please don't hesitate to contact us.